AUTHENTIX
Beauty and Wellness Clinic
General Cancellation policy:
Please take note of your appointment details at the time of booking. We ask that you don't rely solely on your complimentary text reminder.
You will receive your text reminder 72 hours before your scheduled appointment. This allows 24 hours to notify us of any changes, rescheduling, or cancellations you may need to make.
Any appointment changes, rescheduling, or cancellations made within 48 hours of your appointment will fall under the following policy:
Day prior to your appointment: $100 fee or 50% of the service fee, if the booked service is less than $100
Day of appointment reschedule/cancel or no show: incur the full service fee.
Saturday appointments: Cancellations/reschedules or no-shows incur the full service fee.
We appreciate your understanding and respect for our time, as this enables us to continue providing high-quality service to all our clients.
Training Services Cancellation policy:
A 50% deposit is required upon enrolment to secure your place in the program. The remaining balance is due within 14 days of attending the five-day practical training clinic.
Cancellations made 14 or more days before the practical training clinic will receive a full refund of the deposit. Cancellations made within 14 days of the practical training clinic will result in forfeiture of the deposit.